Articles on: FAQs

How do I pay using credit card for my appointment ?

About Booked Appointments

A booked appointment refers to appointment requests that have been confirmed by the doctor. You will receive an email notification once the doctor has approved your appointment request. Appointment requests do not require payment until booked.

Developer's Note: This process is for SeeYouDoc users who do not have access to the email address that was used in signing up for their account. SeeYouDoc users will receive an invoice email containing a link which redirects them to the payment link page where they can immediately settle the service fees.

Step 1

After your appointment request gets booked, login to your account, and access your “Patient Portal” by clicking the grid icon on the upper right corner of the screen.

Step 2

Select the profile containing the booked appointment.

Step 3

Navigate to the Appointments tab and select the Booked appointment status.

The status of the appointments in your account are color-coded: Blue = Fulfilled/Completed, Green = Booked, Yellow = Pending, Red = Canceled.

Step 4

This will open the Appointment Overview. Click Pay Service Fee to open the Billing

Step 5

Select Credit Card as your Payment Method.

Credit Card should be setup first in User Portal to be able to use as Payment Method. -- Guide to adding credit card to your account.Credit card payments are only accepted within 5 days of your scheduled appointment. Payments made outside this 5-day window will not be authorized

Step 6

To complete your payment, enter the One-Time Password (OTP) sent to your registered mobile number. This extra step helps securely verify your transaction and protect against unauthorized payments. Rest assured, this process is in place to protect your account and ensure that only you can authorize the transaction. Your privacy and security are our top priority.

Step 7

Once you have successfully paid the invoice, you will be redirected back to the appointments page where the Start Encounter button will now be visible on top of the right panel.

Step 8

To check the status of your payment, you can refer to the the next steps section, below the participants, reflecting that you have paid the invoice. You can also go back to the **Billing tab **to check the status of the invoice.

Step 9

After paying the booked appointment, you can now Start the Encounter and enter the Waiting Room to meet the Doctor.

Use this guide to understand how to do Encounter with the doctor - Guide

Updated on: 01/17/2025

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