Question 1

How do I make an online consultation?

Accepted Answer

The Online Consultation via video call is SeeYouDoc's solution to improve the healthcare system in the country. It is built primarily to provide patients the most convenient way to reach out to a medical practitioner using their smartphones or tablets.

Through online consultations, patients and doctors remotely connect via video call. During online consultations, doctors provide their patients with brief expert medical advice or initial diagnosis regarding their symptoms or current physical condition.

Follow these steps to start SeeYouDoc's pre-consultation advice:

There are two possible options for making an online consultation with SeeYouDoc both in web and mobile apps.

Online Consult via appointment - this means you can book your pre-consultation via video call in advance. You will receive a notification message five minutes before your online consultation so you can prepare before your call.
Online Consult via direct call - this means you can directly and on the spot make pre-consultation via video call with an available doctor.

For web users, you can search which doctors are available for booking an advance consultation.

In the Homepage, click “Conduct Online Consultation”

Click “True” on the Online Consult and select a doctor from the list if it's not already toggled. You will then be presented with a list of doctors that offer online consultations. Clicki

Question 2

How do I book an appointment using SeeYouDoc?

Accepted Answer

We know how important time is to everyone. In fact, a wise man once said that time is gold.

And so, we, from SeeYouDoc, made medical appointments as easy as one, two, three. You can now take your kids to school before going to your scheduled appointment or maybe get your hair done. Do your thing, honey, you call the shots and make more time to what matters most to you.

If you haven't registered to a SeeYouDoc account yet, please go to this link: https://helpdesk.seeyoudoc.com/en-us/article/how-do-i-sign-up-for-a-seeyoudoc-account-1pgn6ng/

As soon as you have register to SeeYouDoc, you are now instantly able to search our pool of quality healthcare practitioners. Still don't know how? Read here: https://helpdesk.seeyoudoc.com/en-us/article/how-can-i-search-for-doctors-using-seeyoudoc-1rl0ozf/

So, you already found a doctor that you would like to set an appointment with. You have finally decided, "Yes, I want to book my appointment with Dr. Who." Ha! We're glad you did.

Once you are in the doctor's profile. You should be able to see the list of clinics your doctor attends to.

This doctor is just a few blocks away from your place and seems to cover all the boxes on your checklist. So, you will click the "BOOK APPOINTMENT" button.

Now, select the clinic and service you need from the list that will pop up on y

Question 3

How do I sign up for a SeeYouDoc account?

Accepted Answer

**SeeYouDoc **understands how important time is. That’s why it made creating an account and logging in the SeeYouDoc app flexible.

If you don't have the SeeYouDoc app yet, download it free on Google Play Store and Apple App Store. If you are using your web browser, simply go to www.seeyoudoc.com.

Mobile Number and Email Address

SeeYouDoc allows you to create an account using either your mobile number and email address.

Click the "Sign up" button on the top-right corner of the screen for web browsers or click the "Continue with SeeYouDoc account" button for mobile.

Sign up button for web browsers

Sign up buttons for mobile devices

Choose "Register as a Patient"

Fill out the form accordingly. Confirm that you agree to our Terms and Conditions and click the reCAPTCHA checkbox for the Privacy Policy. Then, click "SIGN UP" at the end.

To avoid any issues with scheduling, don't forget to set your timezone to the correct one (if you're in the Philippines, choose "Asia/Manila" or any +8 timezone).

![Sign up in web browser](https://sto

Question 4

What can I expect during my online consultation?

Accepted Answer

Once the doctor accepted your request, you are now entitled to a no time limit medical consultation.

During your online consultation, doctors will provide you a brief expert medical advice or initial diagnosis regarding your symptoms or current physical condition. Your doctor may also prescribe you medicine, which you can access through the e-prescription feature of SeeYouDoc. You may also be asked to come by your doctor's clinic for further physical check up.

Deduction in your credit balance will apply accordingly after you completed the online consultation with your doctor.

| Need more help? As we build software to help innovate the medical industry today, our arms are also open to provide you assistance in any way possible. If you need a face to face, online or recorded demo, let us know by giving us a call or emailing us through ${color}#007fdc & ${color}[#007fdc](+63 917 702 6381).

Question 5

Why does SeeYouDoc need my personal information?

Accepted Answer

When you create your SeeYouDoc account, the personal information we collect may include your:

Name
Birthday
Email address
Mobile Number
Gender

If you're a business owner (ex. Practitioner with a clinic) we may ask you for your:

PRC
TIN
SEC
DTI

We need these information to facilitate your use of our services. The only way for us to collect your information is if you voluntarily submit the information to us. Should you choose not to provide some required information, we may not be able to provide the services that we offer.

You must only submit to us information which is accurate, up to date and not misleading. You should also inform us should there be any changes in the information you supplied. We reserve the right to request for any needed documentation to verify the information you provided.

Should you provide any personal information of any third-party to us, we assume that you have acquired the necessary form of consent from the relevant third-party to share their personal information to us.

But you can rest assured your data will be secure. Read our other article regarding the security of our data. Is my data safe with SeeYouDoc?

| Need more help? As we build software to help innovate the medical industry today, our arms are also open to provide you assistance in any way possible. If you need a face to face, online or recor

Question 6

I can't proceed with my online consultation. What's wrong?

Accepted Answer

You may have an unstable internet connection or insufficient credits on your SeeYouDoc e-wallet.

Make sure to check that you have a stable internet connection and enough credit balance to proceed with your online consultation. Read our article How do I add credits to my SeeYouDoc e-wallet? to help you add credits in your account.

If you still can't seem to proceed with your online consultation, please let us know by using our live chat feature and a member of our support team will help you out!

| Need more help? As we build software to help innovate the medical industry today, our arms are also open to provide you assistance in any way possible. If you need a face to face, online or recorded demo, let us know by giving us a call or emailing us through ${color}#007fdc & ${color}[#007fdc](+63 917 702 6381).

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