Articles on: FAQs

How can I verify my SeeYouDoc profile?

About SeeYouDoc's KYC Policy

All users can sign up quickly and easily for a SeeYouDoc Patient account. However, a KYC step is required before one can request for an appointment with any doctor. This is a legal requirement we have to make to ensure that the doctor provides the correct clinical assessment and diagnosis to the right person.

What is Required for Patient KYC?

Personal Information (Avatar or profile icon, Name, Birthday, Sex)
Address
Supporting Documentation (Valid ID, Selfie with Valid ID)

Only primary patient profiles are required to undergo verification. However secondary profiles may still be asked to get verified in some scenarios (e.g. participating in campaigns, etc.). KYC validation requests may take 3 to 5 business days, and may require adjustments in some cases.


Step 1


After logging in to your account, go to your Patient Portal by clicking the grid icon on the upper right corner of the screen (see picture).



Step 2


Choose a profile you wish to verify. If you've added a new profile recently, they will not have a profile picture.



Step 3


Navigate to Settings.


Step 4


Click the Submit profile for verification button and fill out required information including uploading of necessary files. Click Submit for verification once ready,





Note that you can only verify an account once, and the information submitted can no longer be edited.

Step 5


Wait for your profile to be verified by the SeeYouDoc Support Team. This should take a few days with a maximum of 7 days.

Updated on: 03/04/2024

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