How do I reschedule my appointment?

Step 1

After logging in to your account, go to the Patient Portal by clicking the grid icon on the upper right corner of the screen (see picture).

Step 2

Select the profile containing the booked appointment.

Step 3

Navigate to the Appointments tab and select the Booked appointment status.

The status of the appointments in your account are color-coded: Blue = Fulfilled/Completed, Green = Booked, Yellow = Pending, Red = Canceled.

Step 4

This will open the Appointment Overview. Click Other Action, then select Propose a New Schedule.

Step 5

Fill-in the Propose a New Schedule form completely, including your preferred schedule and reason for the rescheduling. Click Propose new schedule.

Once you have rescheduled or proposed a new schedule for your appointment, the status of your appointment will revert back to “pending” as the doctor will have to approve the new schedule once again.

Step 6

Your proposal for the new schedule will be logged under the Activities tab.

Updated on: 03/11/2024

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