How do I reschedule my appointment?
Step 1
After logging in to your account, go to the Patient Portal by clicking the grid icon on the upper right corner of the screen (see picture).
![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_wv87be.png)
Step 2
Select the profile containing the booked appointment.
![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_qo8k0g.png)
Step 3
Navigate to the Appointments tab and select the Booked appointment status.
![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_djtu1m.png)
The status of the appointments in your account are color-coded: Blue = Fulfilled/Completed, Green = Booked, Yellow = Pending, Red = Canceled.
Step 4
This will open the Appointment Overview. Click Other Action, then select Propose a New Schedule.
![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_uoz3u9.png)
Step 5
Fill-in the Propose a New Schedule form completely, including your preferred schedule and reason for the rescheduling. Click Propose new schedule.
![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_8hfozv.png)
Once you have rescheduled or proposed a new schedule for your appointment, the status of your appointment will revert back to “pending” as the doctor will have to approve the new schedule once again.
![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_vl58qk.png)
Step 6
Your proposal for the new schedule will be logged under the Activities tab.
![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1syzqam.png)
Updated on: 03/11/2024
Thank you!