Articles on: User Guide — Mobile App

How Do I Join the Video Consultation? — Patient App


Step 1


From the Home Page, navigate to My Appointment.


Then, select a booked appointment.


NOTE: Booked appointments are those that have been reviewed and accepted by the medical provider.



Step 2


Tap "Start Encounter".



Step 3


Tap "Join waiting room".



Step 4


Wait for the doctor to admit you into the call.



Step 5


An alert will pop up once the doctor is ready to admit you into the call.


Tap "Accept" once you are ready to join the video call.



Step 6


Consult with the doctor.



Please note: You have the ability to communicate and access the medical records within the encounter.


Updated on: 02/03/2025

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