How Do I Join the Video Consultation? — Patient App
Step 1
From the Home Page, navigate to My Appointment.
Then, select a booked appointment.
NOTE: Booked appointments are those that have been reviewed and accepted by the medical provider.

Step 2
Tap "Start Encounter".

Step 3
Tap "Join waiting room".

Step 4
Wait for the doctor to admit you into the call.

Step 5
An alert will pop up once the doctor is ready to admit you into the call.
Tap "Accept" once you are ready to join the video call.

Step 6
Consult with the doctor.

Please note: You have the ability to communicate and access the medical records within the encounter.

Updated on: 02/03/2025
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