How do I reschedule my appointment?

Step 1


After logging in to your account, go to the Patient Portal by clicking the grid icon on the upper right corner of the screen (see picture).



Step 2


Select the profile containing the booked appointment.



Step 3



Navigate to the Appointments tab and select the Booked appointment status.



The status of the appointments in your account are color-coded: Blue = Fulfilled/Completed, Green = Booked, Yellow = Pending, Red = Canceled.

Step 4


This will open the Appointment Overview. Click Other Action, then select Propose a New Schedule.



Step 5


Fill-in the Propose a New Schedule form completely, including your preferred schedule and reason for the rescheduling. Click Propose new schedule.



Once you have rescheduled or proposed a new schedule for your appointment, the status of your appointment will revert back to “pending” as the doctor will have to approve the new schedule once again.



Step 6


Your proposal for the new schedule will be logged under the Activities tab.

Updated on: 03/11/2024

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