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FAQs for Patients
Getting started with SeeYouDoc
You can get started with these FIVE basic procedures using a desktop browser or by downloading the SeeYouDoc mobile app. Sign-Up Update or Create Profile Cash-In Search & Book Attend Desktop Browser Sign-Up Go to www.seeyoudoc.com. Click on the ** [REGISTER](https://account.seeyoudoc.com/register-
How do I sign up for a SeeYouDoc account?
**SeeYouDoc **understands how important time is. That’s why it made creating an account and logging in the SeeYouDoc app flexible. If you don't have the SeeYouDoc app yet, download it free on Google Play Store and Apple App Store. If you are using your web browser, simply go to www.seeyoudoc.com. Mobile Number and Email Address SeeYouDoc allows you to create an account using either your mobile number and ema
How do I search for doctors using SeeYouDoc?
Nobody likes going around in circles or getting lost in tons of navigation buttons. SeeYouDoc tries to minimize the effort our users exert when using our app. Open your web browser and go to www.seeyoudoc.com On the homepage, click "Search for Doctors". !(https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_ms
How do I add credits to my SeeYouDoc e-wallet?
SeeYouDoc credits provide patients and doctors with a means to avail product features of SeeYouDoc. These credits, which will be digitally stored on your SeeYouDoc e-wallet, are essential to make an online consultation. When you purchase SeeYouDoc credits, this constitutes that you are buying either through these payment methods: (1) via credit/debit card or (2) via GCash. Agreeing to purchase
How do I book an appointment using SeeYouDoc?
We know how important time is to everyone. In fact, a wise man once said that time is gold. And so, we, from SeeYouDoc, made medical appointments as easy as one, two, three. You can now take your kids to school before going to your scheduled appointment or maybe get your hair done. Do your thing, honey, you call the shots and make more time to what matters most to you. If you haven't registered to a SeeYouDoc account yet,
How do I book an appointment with no specific doctor?
To book an appointment with no specific doctor, go to the page of the clinic you want to book an appointment with. (if you don't know how to look for a clinic page, read our article here If the clinic you choose allows for any doctor to be booked, you should be able to see the Any doctor option when choosing a doctor to book.
How do I know if my medical appointment is confirmed?
You will be notified immediately in your SeeYouDoc profile as soon as your appointment has been confirmed. Just click on the bell icon on the top right corner to see your notifications. Alternatively, you can check your email for a message stating that your appointment is now classified as pending. You will also be notified when your doctor has approved your appointment. ![Email received when appointment
I have booked an appointment but I haven't received a confirmation yet. What do I do?
You will receive a notification regarding the status of your booking once the doctor has reviewed your request. If you have not received a message informing you about the status of your appointment, please try the following: Check your Spam folder in your email. These are examples of the emails you will receive when your appointment cancelled, pending approval and approved. Log in your SeeYouDoc a
Can I reschedule my appointment?
Yes, you may reschedule your medical appointments with your doctor or clinic at any time using the SeeYouDoc App. Just go to your profile and select the booking you would like to change and hit the "RESCHEDULE' button. You will be redirected to the "Select a date & time" option where you can select the new schedule of your appointment. To go to your profile, click on your profile photo on the top right cor
How to View Doctor, Clinic or Hospital Profiles?
Viewing Doctor Profiles To view a doctor's profile, you must first search for the doctor you want to view. Read about searching for doctors How do I search for doctors using SeeYouDoc? Once you've found the doctor you want to view, click on their name to be redirected to their profile page. This is also the page where you can book your appointments (read our article about that [here](/en-us/article/how-do-i-book-an-appoin
Can I bookmark doctors that I book frequently?
Bookmarking Doctors If you have a doctor that you would like to save, you can do so by clicking on the bookmark button on their profile page. You can access your bookmarks by clicking on Bookmarks from the menu that pops up when you click your profile picture. You can also remove bookmarks in this page.
How do I make an online consultation?
The Online Consultation via video call is SeeYouDoc's solution to improve the healthcare system in the country. It is built primarily to provide patients the most convenient way to reach out to a medical practitioner using their smartphones or tablets. Through online consultations, patients and doctors remotely connect via video call. During online consultations, doctors provide their patients with brief expert medical advice or initial diagnosis regarding their symptoms or current physical con
What can I expect during my online consultation?
Once the doctor accepted your request, you are now entitled to a no time limit medical consultation. During your online consultation, doctors will provide you a brief expert medical advice or initial diagnosis regarding your symptoms or current physical condition. Your doctor may also prescribe you medicine, which you can access through the e-prescription feature of SeeYouDoc. You may also be asked to come by your doctor's clinic
Where is the conference link to my online consultation?
We see that you have booked your online consultation with our partner doctors. Thank you for choosing ! Now, if you are wondering how you will be able to see the conference link for your online consultation, you have come to the right article. You can check your appointments either through your SeeYouDoc mobile app or by using your web browser. Mobile Devi
I can't proceed with my online consultation. What's wrong?
You may have an unstable internet connection or insufficient credits on your SeeYouDoc e-wallet. Make sure to check that you have a stable internet connection and enough credit balance to proceed with your online consultation. Read our article How do I add credits to my SeeYouDoc e-wallet? to help you add credits in your account. If you still can't seem to p
Can I upload my own medical records to my profile?
You can upload medical records by following these steps: Click on your avatar at the top-right corner of the screen. A menu will pop-up, in this menu click profile. In the profile page, click on the Medical Records tab and click on the ADD MEDICAL RECORD button. You will then be asked for the type
How do I add medical records?
To add medical records to your profile, simply follow the following steps: On the top-right corner, clicking on your profile avatar will reveal a menu. Click on Profile. From the profiles page, click on the Medical Records tab and then click on Add Medical Record A menu will pop-up wherein you
How can I download my medical notes?
Your medical records can be found in your profile page. To get there, first click on your profile picture on the top right corner of the screen Once you're at the profile page, you can view your list of medical records by clicking on the Medical Records tab
How do I update my patient profile?
Once you created your profile, the next step you should do is to update your patient profile. To do this, click on your profile picture on the top right corner. A menu will then pop-up. In this menu, select Profiles. From the profile page, you can go to the update profile page either through the Update patient profile or the Patient profile tab !(https://storage.crisp.chat/users/helpdesk/we