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Frequently Asked Questions
Find answers to your most frequently asked questions
How do I add medical records?
To add medical records to your profile, simply follow the following steps: On the top-right corner, clicking on your profile avatar will reveal a menu. Click on Profile. From the profiles page, click on the Medical Records tab and then click on Add Medical Record A menu will pop-up wherein you
How do I search for doctors using SeeYouDoc?
Nobody likes going around in circles or getting lost in tons of navigation buttons. SeeYouDoc tries to minimize the effort our users exert when using our app. Open your web browser and go to www.seeyoudoc.com On the homepage, click "Search for Doctors". !(https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_ms
How do I book an appointment using SeeYouDoc?
We know how important time is to everyone. In fact, a wise man once said that time is gold. And so, we, from SeeYouDoc, made medical appointments as easy as one, two, three. You can now take your kids to school before going to your scheduled appointment or maybe get your hair done. Do your thing, honey, you call the shots and make more time to what matters most to you. If you haven't registered to a SeeYouDoc account yet,
How do I make an online consultation?
The Online Consultation via video call is SeeYouDoc's solution to improve the healthcare system in the country. It is built primarily to provide patients the most convenient way to reach out to a medical practitioner using their smartphones or tablets. Through online consultations, patients and doctors remotely connect via video call. During online consultations, doctors provide their patients with brief expert medical advice or initial diagnosis regarding their symptoms or current physical con
What can I expect during my online consultation?
Once the doctor accepted your request, you are now entitled to a no time limit medical consultation. During your online consultation, doctors will provide you a brief expert medical advice or initial diagnosis regarding your symptoms or current physical condition. Your doctor may also prescribe you medicine, which you can access through the e-prescription feature of SeeYouDoc. You may also be asked to come by your doctor's clinic
I can't proceed with my online consultation. What's wrong?
You may have an unstable internet connection or insufficient credits on your SeeYouDoc e-wallet. Make sure to check that you have a stable internet connection and enough credit balance to proceed with your online consultation. Read our article How do I add credits to my SeeYouDoc e-wallet? to help you add credits in your account. If you still can't seem to p
Where is the conference link to my online consultation?
We see that you have booked your online consultation with our partner doctors. Thank you for choosing ! Now, if you are wondering how you will be able to see the conference link for your online consultation, you have come to the right article. You can check your appointments either through your SeeYouDoc mobile app or by using your web browser. Mobile Devi
How do I know if my medical appointment is confirmed?
You will be notified immediately in your SeeYouDoc profile as soon as your appointment has been confirmed. Just click on the bell icon on the top right corner to see your notifications. Alternatively, you can check your email for a message stating that your appointment is now classified as pending. You will also be notified when your doctor has approved your appointment. ![Email received when appointment
I have booked an appointment but I haven't received a confirmation yet. What do I do?
You will receive a notification regarding the status of your booking once the doctor has reviewed your request. If you have not received a message informing you about the status of your appointment, please try the following: Check your Spam folder in your email. These are examples of the emails you will receive when your appointment cancelled, pending approval and approved. Log in your SeeYouDoc a
Can I reschedule my appointment?
Yes, you may reschedule your medical appointments with your doctor or clinic at any time using the SeeYouDoc App. Just go to your profile and select the booking you would like to change and hit the "RESCHEDULE' button. You will be redirected to the "Select a date & time" option where you can select the new schedule of your appointment. To go to your profile, click on your profile photo on the top right cor
How do I add credits to my SeeYouDoc e-wallet?
SeeYouDoc credits provide patients and doctors with a means to avail product features of SeeYouDoc. These credits, which will be digitally stored on your SeeYouDoc e-wallet, are essential to make an online consultation. When you purchase SeeYouDoc credits, this constitutes that you are buying either through these payment methods: (1) via credit/debit card or (2) via GCash. Agreeing to purchase
Does SeeYouDoc require a higher web or mobile browser?
All SeeYouDoc products will work with the following both in mobile and web browsers: Chrome Firefox Safari Internet Explorer (Version 8 and greater) Although we strongly recommend that you use Chrome for the most stable experience
What is SeeYouDoc?
SeeYouDoc is a web and mobile app created for managing appointments, patient records, doctor’s schedule, multiple clinics, and organizational duties and responsibilities. SeeYouDoc is typically used by patients, medical secretaries, administrators, practitioners, and department heads. It is designed to help patients quickly find and book online medical appointments whenever and wherever. It al
What are the other products of SeeYouDoc?
The SeeYouDoc family of apps SeeYouDoc understood the gap in the medical industry thus it created different solutions to cater specifically to the needs of patients, doctors and health administrators. SeeYouDoc MD - will help you as a doctor to set up your professional profile so you can reach more patients, manage your schedule, daily appointments, and patient records. SeeYouDoc MC - will help
Who developed SeeYouDoc?
SeeYouDoc is developed by Pragtechnologies Corp., a start-up software development company located in Marikina, Philippines. It has been released as a free web and mobile app for the benefit of the medical industry.