> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.seeyoudoc.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How To Issue a Service Request as a Practitioner?

### Step 1

While on the **Encounter** page, you may click the **"Clinical"** tab.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1u50z5i.png)


### Step 2

Then, click **"Service Request"**

You may create a service request **before, during, or right after the encounter has ended.**

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_kiqho1.png)


### Step 3

Click **"New Service Request"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1exzuux.png)


### Step 4

Choose whether you will assign the patient to a **facility within the same organization** or to a **different clinic under your facility and organization**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_2ez226.png)

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_135d8xy.png)


### Step 5

Select the **clinic/facility** where you will refer the patient.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1ug0u3.png)


### Step 6

Select **care plan** (if applicable). Otherwise, you may just select **N/A**.

|| Note: The care plan is only available for SeeYouDoc's TB Module.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_7q0l58.png)


### Step 7

Select **category**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_19f8rpi.png)


### Step 8

Select **priority**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_y142no.png)


### Step 9

Enter **note**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1sb11p4.png)


### Step 10

Click **"Save"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_4tuv18.png)


### Step 11

By default, the service request created will not yet be visible to the patient.

Click on the **service request** created.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_7rz11u.png)


### Step 12

You may preview what the service request would look like on the patient's POV by clicking the **"Preview"** button.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1s6dj3n.png)

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1fvi057.png)


### Step 13

To send the medical certificate to the patient:

Click **"Finalize"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1vcbhjb.png)


### Step 14

Review service request contents and don't forget to tick the **"Send to patient"** checkbox.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1h5a9ky.png)


### Step 15

Click **"Save"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1q0a2xj.png)


### Step 16

The service request will now be issued and available to be viewed by the patient.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_l7oq1q.png)