> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.seeyoudoc.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How To Issue a Service Request as a Clinic User

Creating or issuing a service request as a clinic user follows a process similar to that of the doctors.

### Step 1

On the clinic portal, go to **encounters**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_ez3d63.png)


### Step 2

Click **any encounters** from the list.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_101lotq.png)


### Step 3

While on the **encounter** page, you may click the **"Clinical"** tab.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1jw6koa.png)


### Step 4

Then, click **"Service Request"**.

You may create a service request **before, during, or right after the encounter has ended**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_ic8cyh.png)


### Step 5

Click **"New Service Request"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_ylzxk9.png)


### Step 6

Choose whether you will assign the patient to a **facility within the same organization** or to a **different clinic under your facility and organization**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_ucuih9.png)

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_t6g9pt.png)


### Step 7

Select the **clinic/facility** where you will refer the patient.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1puz6te.png)


### Step 8

Select **care plan** (if applicable). Otherwise, you may just select **N/A**.

Note: The care plan is only available for SeeYouDoc's TB Module.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1wrgf8r.png)


### Step 9

Select **category**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_e0gyyq.png)


### Step 10

Select **priority**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_k8ozgi.png)


### Step 11

Enter **note**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_t09zy3.png)


### Step 12

Click **"Save"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1amcbiu.png)


### Step 13

The service request will now appear under **inward referrals** at the receiving clinic/facility.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1kqtpbi.png)

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1rv6n3e.png)