> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.seeyoudoc.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I manage patient's triage? (MN Portal)

### Step 1

Once you have access to the **SeeYouDoc Network (MN) Portal**.

Go to the network portal by clicking the four boxes icon on the upper right corner of the screen beside the profile icon.

Then, click **"Network Portal"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1mpmgpj.png)


### Step 2

Choose and click the **network** that has patients on triage.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1bw2mjd.png)


### Step 3

Scroll down and click **Triage**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1k96wuk.png)


### Step 4 

Click a **pending patient triage**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_odk8fd.png)


### Step 5

You will be presented with 2 options:

**Void**
**Refer to a facility**

Choose whichever applies to the patient.

You may void a triage if you think a patient no longer needs your network's services or if their concern is out of your capacity.

**To void a patient triage:**

Click **"Void"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1oisxwp.png)

Enter **reason** for voiding the patient's triage.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1ffd4iv.png)

Click the final **"void"** button.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_qgi1u.png)

If you will accept a patient triage, you may now **refer them to a facility under your network**.

Click **"Refer to a clinic"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_a9qdci.png)

Select **facility**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_53a7km.png)

Select **category**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_vzkebn.png)

Select **priority**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1oyejgc.png)

Enter **note** (Optional).

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1wqy13b.png)

Click **"Save"**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_n6axtb.png)

Upon clicking save, you will see **"You have successfully created the referral"** on the upper right corner of the screen.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_hfzgaj.png)

Upon referral from triage to facility, the triage will be marked as **completed** and will be moved to **outward referrals**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1xyatbh.png)

Outward referrals will be marked as **"completed"** once the **receiving facility takes action on the referral**.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1am9gr9.png)