> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.seeyoudoc.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I join the video consultation?

### Step 1
Once an appointment has been paid, you may click on the `Start Encounter` button on the appointments page.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_16qba2x.png)

### Step 2
You will now be redirected to the **Encounters** page. Click on `Enter waiting room`.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_16gv67.png)

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_cskql3.png)

### Step 3
Once the doctor is ready to admit you into the video call, a **Calling Patient** message with a corresponding ringing tone will appear on your screen. Click the `Answer Call` button.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_l06ty2.png)

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_lmo72o.png)

### Step 4
Important: You will need **microphone** and **camera access** to proceed with the video consultation. If not yet enabled, your browser will ask permission to use your microphone and camera for the video call. Make sure to click on `Allow on every visit` to be able to access the video call without doing this again for next time.

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_1g14zux.png)

### Step 5
Once access permission has been granted, you may turn on the camera and microphone on the video call interface to allow the doctor to see and hear you. 

![](https://storage.crisp.chat/users/helpdesk/website/69886e7a5c80e400/image_vjwlgg.png)